Privacy Policy

Part IV — Privacy Policy

Last Updated: February 26, 2025

This Privacy Policy describes how PRA 3 LLC DBA Phone Repair Ambulance ("we," "us," or "our") collects, uses, and shares personal information of users of our services, including our website, in-store services, and communications, including SMS/text messaging.

12. Information We Collect

Personal Information: name, address, phone number, email address, and payment information. Mobile opt-in data is not shared with third parties; credit card details are processed securely by our payment processor and are not stored by us.
Device Information: make, model, and IMEI/serial number of the device brought in for repair, plus any passwords or security codes provided for diagnostic purposes.
Repair Information: details about requested repairs, services performed, parts used, and repair cost.
Communication Information: records of emails, phone calls, and SMS/text messages, managed via RepairDesk.
Website Usage Information: browsing activity, IP address, browser type, and operating system, if you use our website.

13. How We Use Your Information

To provide repair services — diagnosing, performing repairs, communicating status, and processing payment.
To communicate with you — appointment reminders, repair updates, and responses to inquiries.
To improve our services — analyzing trends and developing new services.
For marketing purposes, with your consent.
To comply with legal obligations, such as court orders or subpoenas.
To protect our rights and interests, such as preventing fraud or enforcing these terms.

Service Providers: third parties who assist us, such as payment processors, shipping companies, and IT support.
SMS/Text Messaging: your mobile number and related information are shared with our point-of-sale provider to manage SMS/text communications (see Section 15).
Legal Authorities: disclosed if required by law or legal process.
Business Transfers: in a merger, acquisition, or sale of assets, your information may transfer to the acquiring entity.
No sale of data: we do not share your personal information, including your email or mobile number, with third parties/affiliates for marketing purposes. Text-messaging originator opt-in data and consent are never shared with any third party.

15. SMS/Text Messaging (Managed via RepairDesk)

We use SMS/text messaging through our point-of-sale provider to communicate regarding appointment reminders, repair progress updates, missed calls, or review requests.

Consent: by providing your mobile number and opting in (verbal consent accepted), you consent to receive texts from Phone Repair Ambulance for the purposes described here.
Opt-out: reply “STOP” to any message to be removed from all SMS campaigns.
Message frequency: varies; primarily tied to scheduled appointments and repair status.
Rates: message and data rates may apply — check with your mobile carrier.
10DLC compliance: we comply with applicable 10-Digit Long Code regulations and guidelines.
Permitted message types: appointment reminders, repair status updates, missed-call notices, and review requests.

16. Cookies and Other Tracking Technologies

We may use cookies to remember your preferences, track browsing activity, and personalize your experience on our website. You may disable cookies in your browser settings, though this may affect certain website features.

17. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

18. Your Rights

Access: request the personal information we hold about you.
Correction: request correction of inaccurate or incomplete information.
Deletion: request deletion of your information, subject to certain exceptions.
Opt-out of marketing: opt out of marketing communications at any time.

To exercise these rights, contact us using the information in the Contact Us section at the end of this document.

19. Children's Privacy

Our services are not directed to children under age 16, and we do not knowingly collect personal information from children under that age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

20. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this document, please contact us:

PRA 3 LLC DBA Phone Repair Ambulance

1801 Durham Dr, Houston, Texas 77007

Phone: 832-478-8787

Email: info@phonerepairambulance.com

By checking the consent box and signing on our intake or website form, you agree to receive text messages and emails from Phone Repair Ambulance for marketing purposes, which you may opt out of at any time. A link to these Terms & Conditions / Privacy Policy — confirming your information will never be sold to a third party — will be emailed to you. Message and data rates may apply. Reply “STOP” to end, or “HELP” for help.